Refund policy

Returns
If you are not pleased with your purchase, simply contact us by email or by phone within 7 days of your order receipt for merchandise exchange or account credit. Custom designed items are not returnable.

Credit card refunds will be only issued when agreed to by phone, or in writing. A $5 fee will be deducted from a credit card refund on orders up up to $150; a $10 fee will be deducted from a credit card refund on orders above $151.00 These fees are designed to recover processing fees, materials, and the original shipping fees. Expedited shipping charges (USPS Priority Mail, UPS Ground, UPS 2nd Day, UPS Next Day, etc.) will be deducted in full plus the respective $5, or $10 processing fees.

We will acknowledge your return request within 3 days by email or by phone..

You must ship the item back to us within 3 days of the acknowledgement at your expense.

The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured for the purchase price, and must be received in the same condition as when it was shipped to you with the on u tags and identifying marks intact.

We recommend you use delivery tracking and get a delivery receipt.

The buyer pays for return shipping and insurance.