Repairs & Returns

Repairs are terribly challenging for me. 

I wish I could say that a team of angels would joyfully whisk away your lovingly worn piece of history and, by sprinkling fairy dust upon it, make it brand new again. But I can't.

Note that repairs will not be accepted or worked on from October 1st through January 5th.  I'm just way too busy!

Thank you for wearing every piece of on u that you have. I am thrilled that you love wearing them so much!

Effective September 1st, 2026, our guidelines for repairs are as follows;

One.  Be nice.  Send a photo to info@onujewelry.com.  Be honest.  Tell us what happened.

Two:  Follow the Yellow Brick Road...

Necklaces and bracelets that only require a button or crystal ball to be reattached will cost $0 at the Studio with the purchase of another item; $10 if it's just the repair, or $20 if shipping is required.

  • For necklaces or bracelets that require a remake, we know that many of our pieces evoke sentimental memories and that you may wish to keep it. The cost for a complete remake is now the same as the current item price, plus shipping, if required.
    • Note that for necklaces or bracelets that include a pendant, the cost of repair is for the necklace or bracelet only.
  • For necklaces or bracelets that lack sentimental value and need to be recreated, we will happily swap your old item for a new one, if the materials are available.  The cost will be the same as a new item.  
    • Note that necklaces or bracelets that feature vintage faux pearls that have peeled, cracked, or chipped are not repairable and do not qualify.
  • Gatsby bracelets are re-creatable, and the cost of repair is 75% of the current Gatsby bracelet price.  Plus $7.50 if the repair needs to be shipped.
  • Lost earrings can be especially difficult to replace because finding an exact match for the original components may not be possible. Our earring materials change frequently, and because we use vintage materials, the original components may be exhausted and unavailable for future purchase. For this reason, replacing a lost earring costs the same as purchasing the original pair, if the materials are available.
  • Anklets are non-repairable.

If you would like to proceed with a repair, please stop by the Studio or send an email to info@onujewelry.com that includes a description of the repair needed and a photo of your item.  We will then provide you with options, cost, and details on how to send the item back to us.

Thank you for your understanding regarding the challenges of repairs.  

Returns:

If you are not pleased with your purchase, simply contact us by email or by phone within 10 days of your order receipt for merchandise exchange or store credit. We are sorry to say that refunds are not available. The item must not have been worn.

Custom-designed items are not returnable.

Shipping charges (USPS First Class, USPS Priority Mail, UPS Ground, UPS 2nd Day, UPS Next Day, etc.) are non-refundable.

We will acknowledge your return request within 3 days by email, text, or by phone.  You must ship the item(s) back to us within 3 days of the acknowledgement.

The item must be wrapped in tissue and returned in a padded envelope, in its' original packaging (or comparable), insured for its purchase price, and must be received in the same condition as when it was shipped to you with the on u tags and identifying marks intact. Delivery tracking is required.

The buyer pays for return shipping and insurance.

If you are local, we welcome you to come to the Studio to make your return or exchange.

Thank you for loving my jewelry so much!  

All the best,

Donna