Repairs & Returns


Repairs:

We have gotten to the point where repairs are terribly challenging.  Quite honestly, repairs that require the re-creation of an original piece are extremely time-consuming and crashes my opportunity to create new designs.

Each month, repairs have consumed full weekends of effort and there is literally, zero profit.  Please remember that we are a small business that has seen a massive increase in Studio rent and material costs.  We are trying not to pass along these costs to you.

Because of this, we've had to re-think our repair policy.  Effective March 1, 2022, our guidelines for repairs are as follows;

  • Necklaces, and bracelets, that only require a button, or crystal ball, to be reattached will cost $10 at the Studio, or $15, if shipping is required.
  • For necklaces, or bracelets, that require a remake - we know that many of our pieces evoke sentimental memories and that you may wish keep it -  the cost for a complete remake is now the same as the current new item price, plus shipping, if required.
    • Note that for necklaces, or bracelets, that include a pendant, the cost of repair is for the necklace, or bracelet, only.
  • For necklaces, or bracelets, that do not have that sentimental value and need to be recreated, we will swap out your old item for a new one.  The cost will be the same as a new item, however, we will provide you with a 15% discount towards a future purchase comparable to the necklace, or bracelet, value.
    • Note that necklaces, or bracelets, that feature vintage faux pearls that have peeled, cracked, or chipped are not repairable and do not qualify.
  • Gatsby bracelets are re-creatable and the cost of repair is 75% of the current Gatsby bracelet price.  Plus $5.00 if the repair needs to be shipped.
  • Lost earrings are exceptionally difficult because they present the challenge of finding exact duplicates of the original findings.  Our material supply for earrings is everchanging.  And because we use vintage materials, we may have depleted the original quantity and are unable to find them again.  Because of this, the cost for a replacement earring will be the same as an original pair, however, we will provide you with a 15% discount towards a future purchase comparable to original pair of earrings value.
  • Anklets are non-repairable.

If you would like to proceed with a repair, please stop by the Studio or send an email to info@onujewelry.com that includes a description of the repair needed and a photo of your item.  We will then provide you with options, cost and details on how to send the item back to us.

Thank you for your understanding regarding these changes.  I have been overwhelmed with repairs - not because of the craftmanship, but because you've worn them continually for years - and feel that this is the best solution for everyone.

Returns:

If you are not pleased with your purchase, simply contact us by email or by phone within 10 days of your order receipt for merchandise exchange or store credit. We are sorry to say that refunds are not available. The item must not have been worn.

Custom designed items are not returnable.

Shipping charges (USPS First Class, USPS Priority Mail, UPS Ground, UPS 2nd Day, UPS Next Day, etc.) are non-refundable.

We will acknowledge your return request within 3 days by email, text, or by phone.  You must ship the item(s) back to us within 3 days of the acknowledgement.

The item must be wrapped in tissue and returned in a padded envelope, in its' original packaging (or comparable), insured for its purchase price, and must be received in the same condition as when it was shipped to you with the on u tags and identifying marks intact. Delivery tracking is required.

The buyer pays for return shipping and insurance.

If you are local, we welcome you to come in to the Studio to make your return, or exchange.