On U Inc Frequently Asked Questions

1. What is On U Jewelry?

On U Jewelry creates eco-chic, vintage‑inspired handmade pieces—necklaces, bracelets, earrings, one-of-a-kind hit singles and anklets—crafted using semi‑precious stones, ancient-to-vintage materials, and intricate hand‑crochet techniques.

2. Where is the Studio located and what are the hours?

The Studio is at 7008 West Franklin Street, Richmond, VA 23226. Current Studio hours vary by week, typically Tuesday–Friday from 11–4 PM; Saturday hours vary depending on the season. It’s best to text or call before visiting to confirm opening times.  Click here to see this week's Studio Hours.

3. Can I visit in person?

Yes! You're welcome to stop by the Studio by appointment. Just call or text 804‑615‑1198 to arrange a time.

4. Do you offer shipping?

Absolutely. Orders ship from the Studio as soon as possible. All orders over $50 qualify for free shipping.

5. What materials do you use?

Our pieces feature a mix of semi‑precious stones, vintage glass beads, antique and vintage buttons, and collectibles, all hand‑crocheted or hand‑knotted for rich texture, color and dimension.

6. Is there a warranty or return policy?

Yes. Please refer to our Repairs & Returns and Refund Policy pages (linked in the footer) for details on returns, repairs, and refunds.

7. Can I buy a Gift Card?

Definitely! Gift Cards are available under the Collections → Gift Cards section and make great presents for loved ones.

8. Do you attend shows or festivals?

Yes. On U Jewelry regularly appears at local events throughout the region—like the “Irvington Farmers Market” on August 2nd in Historic Irvington and “Art on the Avenue” in Del Ray, Alexandria. Keep an eye on the Shows page for upcoming events.

9. Do you accept wholesale orders?

We do! Boutiques, spas, and home‑decor venues can inquire via email at wholesale@onujewelry.com or call 804‑615‑1198 (Studio) or 804‑288‑1587 (office).

10. How can I care for my On U piece?

Most of our handcrafted pieces are designed for everyday wear—even in shower, beach, or workout settings—especially our “24/7” necklaces. However, avoiding harsh chemicals and storing items safely will help preserve their lifespan.

11. Where do you get your materials from?

We have fun traveling throughout the world to find our materials!