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If
you have a story to add, please let us know...we'd be happy to hear
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- "Don't you
dare!" Is what one of our great customers told her husband
when he joked that he was going to submit an "unsubscribe" request
to take her off of our mailing list after she had emailed
him a gentle reminder for what she wanted for Valentine's Day....
And she
wasn't kidding...
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- Please, be
careful out there!
We received a
call from a woman frantically asking for directions to the Studio.
She and her daughter were in search of Candy Dots necklaces.
As I said "Head
up Patterson towards the Village Shopping Center..." I heard
this "$#&@! Oh, damn! I just hit a pole"...
We love that you
love the Candy Dots so much, but please let's not risk life and
limb!
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- At one of our
recent shows a well-dressed young woman spent quite a bit of time
looking at the line... After a while, she selected a pair of my
Pearl Maggie Earrings. They were perfect for her.
Interestingly,
when I noticed the name on her check it was from a well-known
Richmond family jeweler.
Do you think she
wears them to family events?
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- On last spring's
postcard mailing it said 'You're it....' though (i hate to admit) many didn't quite get
the "tag" part of it...
Yet, this customer
totally gets it.
(phone ring)...
".Hello.. "Hi... I received an on u
necklace as a gift...you know, it was in the pretty in pink, on u
gift box.." "Great, do you love it?" "Are you kidding me...
it's absolutely perfect...but there's a problem with it..."...
"Why, what's
wrong?"
"Well, it doesn't
have one of your on u
tags on it... I mean, I really need one..."
virgins...
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- Hi, Donna. Just
wanted to say thank you for your help the other day with the
3 in 1 necklace. I love it and have been wearing it everyday. I
had no idea
Bryan had ordered me a necklace when I came in that day. We
laughed and
laughed that you sent a different one than the one he ordered.
Talk about
knowing your customers!!
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That's pretty
much what one of our customers told her friend that she gave one
of my Maggie Mae necklaces to. The friend absolutely loved
the necklace and wanted to get a little something extra for
herself. However, when she asked where she got it, our
customer totally avoided the subject. So, the
one friend bugged the other friend for nearly a month and a
half... Finally, after a long pause, she gave up and told
her where she got it. We had a new customer at the Studio
the very next day!
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- Part 1:
I'm not quite sure how to say this without being too bold or
brash...yet it's something that I can't quite wait to tell you...
We were very
fortunate to have been asked to participate in a very slight way
in quite a phenomenal charity event here in Richmond- the
Genworth Children's Advantage Classic - featuring Andre
Agassi, Stefanie, Graf, Lindsay Davenport and James Blake...
All of the
proceeds from the event flow directly to phenomenal programs that
support worthy youth programs here in Richmond...which is the
important part of the whole thing.
Yet with quite a
bit of humility, and a whole lot of smiles, I'm happy say that we
were able to present each Stefanie and Lindsay with a collection of on u jewelry...
Now, how cool is
that?
- Part 2 :
One evening I was at Ukrops picking up a few things for dinner
when my cell phone began to ring. I looked to see that it
was a "Private Number". That's not quite so unusual, but
when I answered the call to find that StefanieGraf was on the
other end. That was unusual!
We had the nicest
conversation. She was truly genuine and appreciative of the
items that I gave her at the Genworth Children's Advantage.
She loved the necklaces and mentioned how her children had worn
them every single day since they received them 7 weeks ago.
She asked me lots of question which I hope I answered coherently...
When I hung up
the phone, one of my favorite customers was there by my side.
While I told her what had just happened - I swear we were jumping
up and down screaming like little school girls!
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- Voices from
above. Seems as though some of our junior crowd has received
an edict from "above" (the daily intercom system from the main
office). It appears that the parochial dress code was being
broken by wearing too many of our Candy Dots necklaces with a
sterling silver or Swarovski crystal cross...
One, or two.
Okay. Six, or seven...you're in trouble.
Didn't Madonna go
to parochial school?
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- Goodbye Girl.
To the kleptomaniac that swiped a batch of our stuff from one of
our stores. Bring it back. Questions asked.
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- "I'd like to
order a couple of necklaces" she said. I couldn't quite make
out the accent, whether it was British or southern. "How
about a Maggie Mae and a Dots and a Amazonite Sweet P?."
Sure. "Oh, I'm not done yet" she said. "I'd also
like..." A whole bunch of necklaces later I couldn't wait to
ask, "Where are you from." "I'm from Virginia Beach, but I
live in Australia now. There's nothing like this there.
I can't wait to take these home as gifts!" FedEx is a
beautiful thing.
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"I just bought a Maggie
Mae and a longer necklace with a single stone.
These beautiful delicate necklaces look great together and I just wanted
to write to say that the craftsmanship is incredible and I get
compliments wherever I go."
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-
We've all
heard about "re-gifting". It's become a common day occurrence. Yet
this is something a little bit beyond... A wonderful young lady
arrived at the Studio and asked, ever so preciously, if she could exchange
the necklace she had received as a birthday gift for something a little
bit different. It wasn't "quite her style", she said... "Not a
problem" I recalled saying.... We undid the original
on u bow-tied ribbon
box, intact with the original wrappings. To my
surprise, something completely different was revealed...an on
u "knock-off"!!! (oh, it's become quite prevalent, I assure you...).
I was taken aback. Then, when I told her that it wasn't one of my
pieces...she was too.... I can't tell you who the giver was... We
simply trashed the copycat piece (or should I say, garbage-disposaled
it)... and started over from scratch.... She left looking fab...
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-
I
knew there was a reason why I went into the Studio on the Monday after
doing three days at Daisy Days followed by another full day at Art in the
Square in Williamsburg....
At about 10 that Monday
morning a St. Bridget's Mom of a 3rd grader burst into the Studio to tell
me that her daughter was terribly upset because she had been to a party on
Saturday afternoon and that "all of those girls" were wearing "one of
those necklaces" by "Mrs. Silvestri!". "I want one too, Mom",
I think is what the little girl said to her Mom...or maybe it was more
like "Why don't I have one, Mom?: It didn't take more than a minute
to figure out that it was a Colored Dots Necklace with a tiny little
Swarovski cross that the little one was itching for.
Wind ahead to 3 that
afternoon, I looked up to find the cutest little girl with the biggest
(and I mean "biggest") smile that you could ever imagine, standing in my
doorway gleaming at me...She said curtly, "Mrs. Silvestri, thank you so
much for my necklace....I just love it!" Her Mom followed, in tow,
to pick out some more goodies for the little one...
I knew there was a reason I
went to the Studio on Monday....
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You've spent days preparing
to speak in front of esteemed colleagues and associates. Spending an
insurmountable of time getting all of your notes in order; all of your
words just right. The big day arrives...the presentation is
perfect... Everything went just the way you planned.... Then you ask "May
I answer any questions about the topics we just covered?" A calm
falls upon the room, then from the darkness of the auditorium a voice
calls out...."Yes, Doctor, could you please tell me where did you get your
necklace?".
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-
When it's your birthday, you
pretty much know what you really want...
One day while doing a show,
a shopper stopped by my booth and fell in love with my line. Then
and there, she decided that what she really wanted my jewelry for
her birthday present. Ironically, within a day or two, her hubby was
recommended by one of his clients to buy my jewelry as a gift for
his wife's upcoming birthday.
As the big day drew near, he
came into the Studio and bought her some wonderful pieces. I'm
thrilled to say that she was really happy with her gifts, but there was
something in particular that really caught her eye, so she stopped by the
Studio to make a swap.
We started talking about how
I started my line and I showed her some of my original hand-sewn button
bracelets that I had created back in the early 90's when we lived in
Pennsylvania. She mentioned that she had an old button bracelet that
she had gotten from a store in Delaware. And that she just loved it
so much that she wore it until a bunch of the buttons fell off...
Well, when she went home and
found the bracelet in her stash of jewelry, she noticed an "on u, Newtown,
PA" tag hand-sewn into the back of the bracelet! She quickly brought
it back to the Studio to show me... I've got to tell you, it was
like meeting up with a long, lost friend!
It's one of my original
designs and likely one of my first creations... It me makes wonder if
anybody else has one of my old button bracelet creations tucked in a
drawer or jewelry box out there? If you do, please let me know...I'd
love to see it !!!
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She felt lost without them
because she loved them so much and pretty much wore them everywhere.
She even sent us a picture of herself wearing her Princess Lola so that
could make her a new one as close as possible to the original... We
felt quite bad about her trauma, and we're more than happy to help her to
replace them...
The funniest thing that she
told us? "I'm sure some French lady is enjoying every piece!"
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-
Okay. We all try to plan our
vacations around great things...whether it be sunshine, food, surf, snow,
foreign destinations, or whatever. We're happy to report that we
know of this really fab family that planned their beach trip based on one of our shows... Now how cool is that?
Perhaps we'll open a new category...
'Show Girls!' (LOL)!!!
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-
One customer's husband thanked us
for saving him a bunch. He had just bought his wife a diamond tennis
bracelet for Mother's Day. However, she told him that what she really wanted
was one of our Princess Lola
necklaces...!
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