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| on this page: |
| Safe & secure shopping |
| Redeeming gift certificates |
| Return policy |
| Repairs |
| Safe and secure shopping: |
|
Shop 'til you drop
for on u handcrafted beaded jewelry in a safe and secure
environment.
Once you click on a
We accept Visa, MasterCard, PayPal, money orders and checks. Once payment has cleared, we will ship your items by First Class USPS. If you are in a hurry, we also offer Priority Mail, FedEx or UPS shipments. We insure shipments and are able to track them through Delivery Confirmation. Please click here to find out more about Free Shipping. |
| Redeeming Gift Certificates: |
|
When redeeming an on u gift certificate, please type your gift certificate number where the Shopping Cart requests your "Promo Code". It's just after the sign in phase of Check Out. For details on purchasing gift certificates, please click here. For details on redeeming on u rewards gift certificates, click here. |
| Returns Policy: |
|
If you are not pleased
with your purchase, simply contact us by email or phone within 15 days
of delivery for merchandise exchange or account credit. We will acknowledge your return request within 3 days by email. You must ship the item back to us within 3 days of the acknowledgement. The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the on u tags and identifying marks intact. We recommend you use delivery tracking and get a delivery receipt. The buyer pays for return shipping and insurance. |
| Repairs: |
|
Because of the nature of
vintage findings, there is a chance that a bead will crack, peel or
chip. This is considered normal wear and tear. Continual
wear, or getting the item wet, may cause it to stretch or shred.
If your on u necklace or bracelet is in need of repair, we will be happy to take a look at it to see if it is fixable. If it is, there will be a charge for the repair. We will advise you on costs before any repairs will be made. Repairs may take up to 4 weeks. Please be certain to wrap your item securely and ship it in a padded envelope or box. It is recommended that you insure your item for its original value and that you use delivery confirmation. We are not responsible for lost items due to negligent wrapping. |
icon, you'll be whisked away to a
shopping cart for
processing. It's a totally safe and secure shopping environment.If you have a special request or can't find something, please contact us by e-mail or by phone...we'd be happy to help!
Thank you!
Donna
804-615-1198
