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 Safe and secure shopping:
Your order is just a click away in our totally safe and secure shopping environment.  We're completely up to regs for all Visa, MasterCard, American Express and PayPal transactions.

Once you click on a icon, you'll be whisked away to a shopping cart for processing.  It's a totally safe and secure shopping environment.  We're even certified by Security Metrics, an ongoing security audit system (click on the Security Metrics icon to see our certificate).

We accept Visa, MasterCard, American Express, PayPal, money orders and checks.

Once payment has cleared, we ship your items by First Class USPS.  If you are in a hurry, we also offer Priority Mail, FedEx or UPS shipments.  Only Expedited shipments trackable.  

Please click here to find out more about Free Shipping.

 Ordering and Redeeming Gift Certificatestes:

When redeeming an on u gift certificate, please type your gift certificate number where the Shopping Cart requests your "Promo Code".  It's just after the sign in phase of Check Out.

For details on purchasing gift certificates, please click hereFor details on redeeming on u rewards gift certificates, click here.

 Return Policy:
If you are not pleased with your purchase, simply contact us by email or by phone within 7 days of your order receipt for merchandise exchange or account credit.  Custom designed items are not returnable. 

Credit card refunds will be only issued when agreed to by phone, or in writing.  A $5 fee will be deducted from a credit card refund on orders up up to $150;  a $10 fee will be deducted from a credit card refund on orders above $151.00  These fees are designed to recover processing fees, materials,  and the original shipping fees.  Expedited shipping charges (USPS Priority Mail, UPS Ground, UPS 2nd Day, UPS Next Day, etc.) will be deducted in full plus the respective $5, or $10 processing fees.

We will acknowledge your return request within 3 days by email or by phone..
 
You must ship the item back to us within 3 days of the acknowledgement.

The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured for its purchase price, and must be received in the same condition as when it was shipped to you with the on u tags and identifying marks intact.

We recommend you use delivery tracking and get a delivery receipt.

The buyer pays for return shipping and insurance.

 

 Repairs:
Because of the nature of vintage findings and that there's a really good chance that you're never going to take your on u jewelry off... Over time, there is a chance that a cord will fray, a bead will break, a button will crack, or an ancient finding will fall back to eternity.

If your necklace, or bracelet is in need of repair, we will be happy to take a look at it to see if it is fixable.  It's best if you could first send us a photo of the repair by email to onu@verizon.net.  We will provide a quote on the cost of your repair or remake.

Cost will depend upon the style and amount of work needed.  We will advise you on costs before any repairs are made.  Quite often, we are able to completely remake your item so that it is just like new again.  Repairs may take up to 4 weeks.  The cost of the repair will also include return shipping fees.

For anklets... you are required to cut all of the beads from the anklet and place them in a baggie before sending them in for repair.  Quite honestly, I don't know where your ankle has been and they can get kind of yucky with continual wear...  Be sure to measure your ankle and let me know the sizing!

For lost earrings... We will try to match a lost earring as best we can.  However, it is almost impossible to match a hand-knotted earring bead for bead.  I'll do my best, but you have to realize that it is a very difficult, and time-consuming, task. 

Excessive amounts of perfumes. body oils, hair spray and other toxic carcinogens will cause your on u jewelry to lose color and lustre; it may also accelerate peeling  and will likely cause your item to disintegrate.  We're sorry to say that we can not  fix, or replace, items  that deteriorate because of these circumstances.

Please be certain to wrap your item securely and ship it in a padded envelope or box.  Please also include a note with your return address and a check for the quoted repair amount along with your item.  We do not accept credit cards for repairs.  It is recommended that you insure your item for its original value and that you use delivery confirmation.  We are not responsible for lost items due to negligent wrapping.

If you have a special request or can't find something, please contact us by e-mail or by phone...

we're happy to help.

Thank you!

Donna

804-615-1198

donna@onujewelry.com

 

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804.288.1587

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6802 Patterson Avenue
Richmond, VA  23226
Phone: 804.288.1587

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